Frequently Asked Questions
Everything you need to know about our fresh-baked treats.
How do you ensure the freshness of your baked goods during shipping?
All items are baked to order and vacuum-sealed or insulated with eco-friendly cooling packs to maintain peak freshness from our oven to your doorstep.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated selection of gluten-free and vegan pastries. Please check the 'Dietary Needs' section on our menu for a full list of ingredients.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a replacement or refund.
How long will my Butter Baker treats stay fresh?
Our cookies and brownies stay fresh for up to 7 days at room temperature, while our cakes should be refrigerated and consumed within 3-4 days.
Can I schedule a delivery for a specific date?
Absolutely! During checkout, you can use our calendar tool to select a preferred delivery date for birthdays, anniversaries, or special events.
Do you ship nationwide?
We currently ship to all 50 states via express shipping to ensure that our preservative-free products arrive in perfect condition.